FAQ

WHAT TO DO IF THE PRODUCT DOES NOT FIT BY FORM, COLOR OR SIZE AND OTHER REASONS?

Return and Exchange Policy

You have a 14-day window, starting from the purchase date of the item (excluding the purchase date), during which you may return goods that meet the following criteria: they have not been used, their original presentation and consumer qualities are intact, and they are not included in the list of items ineligible for exchange or return.

Your options include:

Exchange for a similar item without any value adjustment.
Exchange for a different item with an appropriate value adjustment.
Return the item and receive a refund for the amount paid.

Evaluating Presentation Integrity: To assess the preservation of the item's presentation, simply inspect it in good lighting without the use of specialized tools. The product should not display any visible signs of use, such as fine scratches, abrasions, chips, nicks, or cracks. An easy way to gauge presentation integrity is to ask yourself, "Would I purchase this product in the same condition as a new one?" If the answer is "yes," then the presentation is preserved.

We strive to ensure that your shopping experience with us is not only convenient but also fully satisfactory. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

WHAT IS THE WARRANTY DURATION OF MY PRODUCT?

The warranty duration for the product commences on the date of sale. Typically, you can find the exact warranty period specified in the product's operational documentation, which may include a warranty card, data sheet, label, or any other document provided with the product. Alternatively, you can visit the manufacturer's website for detailed information regarding the warranty for your specific product.

Do you deliver to the apartment and rise to the floor?

Please be aware that our specialized delivery service is provided up to the building's entrance. However, certain items, such as those from the 'Bags' category, as well as bulky items from the 'Handbags' and 'wallets' sections will be delivered to your apartment.

The cost associated with bringing these items into your apartment depends on various factors, including the dimensions of the equipment, the complexity of the lifting process, and the presence of an elevator where the goods can be placed securely in their packaging.

Is it possible to buy goods by installments?

"Regrettably, we do not currently offer the option of purchasing items through installment payments. However, you have the opportunity to place an order for products available on our website using credit.

Additionally, if you are a Bank of America client, we invite you to explore the possibility of placing an order through our "Instant Installments" and "Payment by Installments" services."