Our privacy policy aims to be as readable and transparent as possible regarding how we collect and process your data. We always collect the minimum amount of personal data necessary to provide our services. We use this data only for direct commercial purposes and (when necessary, for example for tax purposes) to comply with the obligations established by current regulations. We do not sell your data to third parties and we allow our visitors / users to update or delete their personal data.

Owner and Responsible of Treatment

The data controller is GLOBALSHOP SRL with registered office in Corso Europa 369 - 80017 Melito Di Napoli (NA) - VAT number 07857771211.

It is possible to contact the Data Controller / Data Processor by email at the address info@graciapcollection.com.

What personal data we collect and why we collect it

E-commerce

When you place a purchase order on our site, we collect the following data: name, surname, company name, tax code and / or VAT number, full address (street, house number, post code, location), email and telephone number. These data are necessary and indispensable in order to allow the correct processing of your purchase and for tax purposes.

We do not collect payment data: all transactions DO NOT take place directly on this site but are processed on the secure servers of the relevant payment processors. For greater transparency and convenience, the links to the privacy policies of the most common payment processors are provided below:

Stripe: click here;

PayPal: click here;

Scalapay: click here;

Klarna: click here;

Registration

When you register on our site we collect the following data: Username of your choice, Email address and Password. This data is stored in our database to allow the normal and proper functioning of our site. Your password is encrypted in our database and we have no way to see / recover it. If you forget it, you will need to request a new one by clicking on the appropriate link in the login form.

Contact forms

When you fill out one of our contact forms we collect the following data: name, surname (if requested / provided), email, telephone number (if requested / provided). This data is necessary to allow us to process your requests correctly whenever you contact us.

Newsletter (Mailchimp)

When you subscribe to the newsletter of this site you will provide us with the following data: email, name (if requested / provided), surname (if requested / provided). The newsletter of our site is edited in its entirety by Mailchimp. You can consult the Mailchimp privacy policy clicking here. You will be able to unsubscribe or change your personal data each time you receive an advertising email. Alternatively, you can request cancellation at any time by consulting the paragraph below "what rights do you have on your data".

Product Comments and Reviews

When visitors or registered users leave comments on the site (including product reviews), we collect the data shown in the comment form as well as the visitor's IP address and browser user agent string to facilitate spam detection. An anonymized string created from your email address (otherwise called a hash) can be provided to the Gravatar service to see if you are using it. You can consult the Gravatar privacy policy clicking here. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images that include embedded position data (EXIF GPS). Website visitors can download and extract any location data from the images on the website.

Navigation data

For the correct functioning of this site and the services provided, computer systems and software procedures are required which, during their normal operation, acquire some personal data, the transmission of which is implicit in the use of internet communication protocols. These are data that are not collected to be associated with identified subjects, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. (e.g. IP addresses). These data, as well as to allow the normal functioning of our site, are used only for anonymous statistical information relating to the use of the service and to verify its correct functioning and are kept for the strictly necessary period and in any case in compliance with current regulations.

Cookie

This site uses cookies to improve the browsing experience and allow those who surf to use our services. For more detailed information you can consult ours cookie policy.

Content embedded by other websites

The pages of this website (where by pages we mean, but not limited to: blog articles, static / dynamic pages, products, etc.) may include embedded content such as videos, images, articles, Google maps, etc. Embedded content from other websites behaves in exactly the same way as if you have visited the other website. Embedded sites may collect data about you, use cookies, integrate additional third party tracking and monitor interaction with that embedded content, including tracking your interaction with embedded content if you have an account and are logged in to that website.

google analytics 4

We use Google Analytics 4 to collect information regarding the use of our website such as the number of visitors per day and / or in a certain period of time, the number of pages viewed and the popularity of certain pages. Google Analytics 4 does not collect and does not record the IP addresses of visitors. To find out what data is collected and how it is processed, you can consult the privacy policy clicking here.

WhatsApp banner

When you click on the WhatsApp banner located on all pages of the site, your device will put you in contact with us through this instant messaging service. We will be able to see your phone number and your WhatsApp profile only if once you click on the banner you send us a message. You can consult the Whatsapp privacy policy clicking here.

With whom we share your data

All personal data collected on our site are treated as confidential. We disclose your data in part or in full in the limited circumstances described below and with adequate guarantees on your privacy:

- If required by law, we will disclose information about you in response to a subpoena, court order or other lawful government request;

- With our employees, suppliers and / or authorized individuals for the purpose of enabling us to offer you our services and / or for technical, administrative, billing, taxation and all other related purposes. We require all of them to strictly abide by this Privacy Policy;

As far as third-party services and the sharing of personal data are concerned, you can refer to the information indicated in the respective paragraphs above.

For how long we keep your data

The data you provide to us in the following ways:

  • by sending a purchase order;
  • by registering on the site;
  • filling out the contact forms;
  • by sending us an email, calling us and / or writing us on WhatsApp;

they are kept indefinitely and / or in any case for the period of time necessary for administrative and tax purposes. You can request the modification or cancellation of such data at any time by consulting the next paragraph "what rights do you have regarding your data".

- The email address you provide when subscribing to the Newsletter is saved indefinitely or until you request cancellation;

- If you leave a comment, the comment and its metadata are kept indefinitely. This is how we can automatically recognize and approve any subsequent comments instead of keeping them in a moderation queue;

- Your data on Google Analytics 4 are kept for 14 months. After this period of time they will be automatically deleted;

- The navigation data are kept for the strictly necessary period and in any case in compliance with current regulations.

As for any other third-party services and the storage of personal data, you can refer to the information indicated in the respective paragraphs above.

What rights do you have on your data?

You can request a summary of your data in our possession at any time by sending an email to info@graciapcollection.com. You can decide to keep, modify or delete this data. This does not include any data we are required to keep for administrative, legal or security purposes.

Where we send your data

Your personal data resides on our company devices and in any case within the European community. As for the third-party services we use (Mailchimp, Google Analytics 4, etc.) you can refer to the information indicated in the respective paragraphs above.

Contact Information

For any information, doubt or question regarding the processing of your personal data, you can contact us at info@graciapcollection.com.

How we protect your data

We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS) and we monitor and update our systems in order to prevent possible vulnerabilities and attacks. Even if we do our best, we cannot guarantee the security of your information. However, we are committed to reporting data breaches to the relevant authorities. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of breaches.

What automated decision making and / or profiling we do with user data

We use tracking tools such as the Facebook Pixel in order to show you targeted advertising. These tools work through cookies. You can find out the list of cookies used in this regard and manage your preferences at any time by clicking on the button below:

Manage preferences

 

Changes to the privacy policy

This privacy policy is effective from 11.10.2022 and GLOBALSHOP SRL may modify or update its content at any time.